Knowledge Base
Remove the top screws on the outlet top and check if the propeller needs to be cleaned.
(When reassembling the top cover, use only manual tool.
DO NOT USE power-tool for this operation)
Remove the top screws on the outlet top and check if the propeller is broken or need to be cleaned.
(When reassembling the top cover, use only manual tool.
DO NOT USE power-tool for this operation)
Remove the filter, and run the robot without the filter. If working well - clean the filter well or replace filter.
Sometimes the filter is blocked but seems clean. Can clean by soaking in water+soap for 30 minutes and then gently scrub the surface from inside.
Reduce float on bottom lid or opposite to motor.
Make sure that PH is between 7.2 and 7.6 if not - make proper adjustments.
Verify that your unit is not Floor-only model.
Ask customer to read robot part# on the sticker.
If includes - REFL the robot is not intended to climb.
Remove the top screws on the outlet top and check if the propeller is broken or need to be cleaned.
(When reassembling the top cover, use only manual tool.
DO NOT USE power-tool for this operation)
Check water Chlorine treatment, if water is not treated - need Shock Chlorine treatment.
Remove the robot from the pool during this treatment.
Make sure that PH is between 7.2 and 7.6 if not - make proper adjustments.
Remove the robot from the pool during this treatment.
Remove the filter, and run the robot without the filter. If working well - clean the filter well.
Sometimes the filter is blocked but seems clean.
Check The batteries by pressing the Buttons - the red light on the remote control unit will not flash if battery is empty.
Send new battery to customer if needed.
Match the remote with the power supply.
See Remote Control Manual.
Verify that there is enough cable in the water to reach the far end of the pool but not more than that.
For example if the pool is 10 X 5 meters and the power supply is at the middle, put only 6 meters of cable into the pool.
Remove the top screws on the outlet top and check if the propeller is broken or need to be cleaned.
(When reassembling the top cover, use only manual tool.
DO NOT USE power-tool for this operation).
Verify to take robot our when making chemical treatment.
If the PVA Sponge is fully dissolved/destroyed – send the unit to your service center for replacement.
Make sure that PH is between 7.2 and 7.6 if not - make proper adjustments.
If the PVA Sponge is fully dissolved/destroyed – send the unit to your service center for replacement.
Check water Chlorine treatment; make sure that the Chlorine level is not too high.
If the PVA Sponge is fully dissolved/destroyed – send the unit to your service center for replacement.
Remove the top screws on the outlet top and check if the propeller needs to be cleaned.
(When reassembling the top cover, use only manual tool.
DO NOT USE power-tool for this operation)
Remove the top screws on the outlet top and check if the propeller is broken or need to be cleaned.
(When reassembling the top cover, use only manual tool.
DO NOT USE power-tool for this operation)
Check the non-return valves on the unit.
The valves should be complete and cover the entire hole.
Non-return Valve location:
Check the Intake Valve Flaps on the underside of your unit.
The Flaps should move freely to open and close.
Clean and free the Valve Flaps if necessary.
Valve flaps location
In different models:
Check the Intake Valve Flaps on the underside of your unit.
The Flaps should move freely to open and close.
Clean and free the Valve Flaps if necessary.
Valve flaps location
In different models:
Verify that there is enough cable in the water to reach the far end of the pool but not more than that.
Make sure that the floating cable is properly spread out and is untangled.
Check water Chlorine treatment, if water is not treated - make Shock Chlorine treatment.
Remove the robot from the pool during this treatment.
Remove the top screws on the outlet top and check if the propeller is broken or need to be cleaned.
*remove the robot from power before starting.
(When reassembling the top cover, use only manual tool.
DO NOT USE power-tool for this operation).
Try to rotate the wheels by hand.
Clean and remove Obstacles from the driving system as necessary.
Make sure that PH is between 7.2 and 7.6
if not - make proper adjustments.
Remove the robot from the pool during this treatment.